Shipping policy

All orders placed on PawByLuca will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.

We provide shipping services to mainstream regions. All packages will be arranged by our designated logistics carrier to ensure safe and stable transportation.

Standard shipping usually takes 5–15 business days, depending on your delivery location and logistics transit situation. Peak shopping seasons may cause slight delays in delivery time.

Please confirm your shipping address, zip code and contact phone number are correct before submitting the order. PawByLuca is not responsible for delivery failure or package loss caused by incorrect address and invalid contact information.

For logistics tracking, delayed delivery or shipping related issues, please contact our customer service: Phone: 4104905058 Address: 7441 Baltimore Annapolis Blvd 549 Talbot Rd Glen Burnie Maryland 21061